Refund & Cancellation Policy
At Digital Thor, we maintain clear and absolute financial boundaries for our IT, AI, and digital marketing services to prevent deployment disputes.
Development
Web & App development financial terms.
Marketing & SEO
Month-to-month digital retainer models.
AI Agents Work
Custom sandbox engineering structures.
Influencer Staging
Campaign deployment and escrow maps.
App & Website Development Framework
Coding and technical architecture require instant server resource allocations and specialized engineering hours. Refund terms are strictly mapped to stages of completion.
Marketing & SEO Retainer Terms
Search Engine Optimization and Social Media Marketing operate on recurrent monthly scheduling loops. We purchase campaign assets in advance.
AI Agents & Automation Sandboxes
Autonomous bot deployment utilizes premium third-party LLM parameters and deep local data ring-fencing labor patterns.
Influencer Marketing & Staging Escrows
Outreach campaigns require escrow deposits to safely book content creators, micro-influencers, and public media metrics.
Cancellation Staging Architecture
1. Notice Submission
Written request sent directly to billing@digitalthor.com.
2. Audit Evaluation
Internal tracking nodes assess resource hours consumed.
3. Status Statement
An official report detailing locked balances is delivered.
4. Settlement
Approved partial balances are pushed to original payment sources.
Sunk Cost Sinks & Resource Locking
A metric visualization of how client finances are structured during live cycles.
1. Structural Refund Prerequisites
Digital Thor builds data-driven web infrastructures under legal frameworks. All cancellation claims are subjected to strict compliance audits. No refund parameters shall be entertained if the project lifecycle experiences artificial stalls due to client feedback delays exceeding 14 calendar days.
2. Gateway Fees Deduction Rule
In all instances where a partial or full refund is legally authorized by our compliance desk, the dynamic payment gateway processing charges (typically ranging between 2% to 5% depending on international or domestic UPI/Credit channels) are deducted from the final settlement asset array.
3. Chargeback Mitigation and Jurisdiction
Clients agree to seek remediation exclusively via our internal support channels before raising formal financial chargeback claims with banking nodes. Malicious or premature chargeback actions filed during active code development cycles will lead to immediate contract termination, permanent asset forfeiture, and legal arbitration under courts located in Uttar Pradesh, India.
Frequently Asked Operational Terms
If a web or app development project is suspended mid-way by the client, Digital Thor performs a milestone audit. If the engineering hours spent exceed the initial 50% deposit, the client will be invoiced for the remaining balance. If it is less, no further billing occurs, but the deposit remains non-refundable.
No. Purchases of commercial software licenses, cloud servers (AWS, DigitalOcean, Prohostpulse), or themes necessary for your project are executed through external provider lines and are strictly non-refundable.
Yes. You can request a "Retainer Freeze" for up to 60 days by giving a 15-day prior written notice. This safely stops active backlinking work and holds your campaign metrics layout without triggering cancellation penalties.